Saw this sign at the car mechanic. It covered an entire wall at the place where I changed the oil on my car. It was about 10 feet tall. Big talk on a big wall.
If this the mechanic holds for himself, shouldn’t it be the minimum standard for us professionals – who are billing at $250-$500 an hour? Look and you tell me. . .
Integrity. Of course. Cheating clients is a fools errand. You are poisoning the well you are drinking from. Even if no one knows, you will know. Be a professional.
Pride of workmanship, quality. Yes. Your work is a calling card. It’s your face. The greatest compliment is when people use/re-use your work. Make it great.
Trust, honesty, respect. It’s a relationship business. I have met a few partners who have built their entire career on successful client relationship.
Teamwork. No question. Teaming among consultants and clients.
Continuous improvement. This is bread-and-butter DMAIC process for consultants.
FROM COMMENTS: Benjamin by Tweet brought up this great 5min podcast here from the Financial Times on how ineffective “values” statements can be for a few reasons:
- No one believes you if it “self-describe” how great you are
- Ironically, most companies list the same values (respect, innovation)
- Most of your own employees cannot recite your value statements
- It only takes a VW scandal to show how your SUSTAINABILITY value is bunk