Tag Archives: client expectation

Saying “yes” to clients can get you in trouble

It’s easy to say YES.  Perhaps too easy. When the client asks for something – new research, some ad-hoc analysis, an extra workshop – it usually seems like a reasonable request. After all, they pay the bills and shouldn’t they get the most out of their consultants? When the consultant says YES to a new… Read More »

What is scope creep?

Scope creep = client wants more work done for the same money. Not pretty. It’s no surprise that consultants dread it. It usually means late nights, grumpy analysts, dissatisfied clients, and potentially lower project margins. All bad things. In the end, it is a fancy word for misunderstanding. What the consultant and client expect the project… Read More »