Tag Archives: client management

Saying “yes” to clients can get you in trouble

It’s easy to say YES.  Perhaps too easy. When the client asks for something – new research, some ad-hoc analysis, an extra workshop – it usually seems like a reasonable request. After all, they pay the bills and shouldn’t they get the most out of their consultants? When the consultant says YES to a new… Read More »

The best short-answer to give clients? It depends. . .

“It depends” is a phrase you hear a lot in both business school and management consulting.  To some, it might seem like a boring half-answer, timid, or worse – mentally lazy.  As weird as it might seem, it is often the best short-answer to give a client. 1) Most problems are complex. This might seem… Read More »