Consulting is about people

Professional services is about people.  That should come as no surprise, of course. Clients pay our salary. There is no real “equipment” that we are operating. It’s just a lot of smart people, trusting each other, and working together. Simple. Yes,...

Consulting advice: walk with your clients

Clearly, some of the best conversations you have with clients are the ones on the way back from meetings. Trust me on this one, when a meeting finishes, ask your client if it is okay to walk them back to their office. Walk and talk. You have their dedicated attention,...

I am here to make you successful

This is what consultants should be thinking. This is what consultants should be demonstrating through their work. When you have earned the right, say these words: I am here to make you successful.   There are all kinds of people in this world – selfish, petty,...

What is scope creep?

Scope creep = client wants more work done for the same money. Not pretty. It’s no surprise that consultants dread it. It usually means late nights, grumpy analysts, dissatisfied clients, and potentially lower project margins. All bad things. In the end, it is a...