Why are UPS accountants delivering packages?

In the WSJ today, learned that UPS encourages / asks its office workers to help sort and deliver packages during the holiday delivery rush here. Quotes from WSJ article in blue italics. UPS normally has “ready teams,” or office workers that help to sort, load or...

BMI: Bureaucracy Mass Index?

I first read this catchy acronym in the Harvard Business Review here. It’s not a subtle metaphor, but very easy to understand. Apt. Vivid. In the United States, we have a huge obesity problem, and frankly, the same thing exists in corporations. This is not...

Are emotions contagious in the workplace?

Yes, they are. Emotions are contagious. Lots of research on this topic and a great TEDx talk by Brandon Smith showing that, yes, emotions do exist at work and play a much larger role than you might think. I am a huge believer that culture trumps strategy and the...