Good is predictable, great varies

Managers assume too much. We get busy and think to ourselves, “I have seen this problem before, I know what to do, why don’t you get it?”  We (falsely) assume junior consultants should know what we know.  Silly bias.  As result, expectations can be...

Consultants are like physical trainers

Mondays 440am wake up. My wife and I have a love/hate relationship with Mondays and Wednesdays because they start with a 440am alarm. Massive coffee. 515am we are at the gym with a physical trainer. Planks, V-ups, Goblet squats, push-ups, dead-lifts, lunges, you get...

Swen Nater (UCLA): Train with the best

While reading Coach Wooden and Me (affiliate link), by Kareem Abdul Jabbar, I ran across the story of Swen Nater, who was a first round NBA/ABA draft pick even though he never started, and only play 2 minutes on average per game while at UCLA. Deliberate Practice....

Geek out. Become the mini-expert

Geek out. I have been using this slang a lot.  Many of us who have heard this expression know that it means to become a little bit obsessive about something (usually a hobby). Applying this to business problems, my argument is that business consultants and students...

Grit matters more than talent

Grit is a casual word which means “resolve” in English. Endurance with a mission. Doing something difficult and not giving up. It is the opposite of complacency or indecision. Clearly, people with grit are going to be more successful – because by...

What is deliberate practice?

It takes more than 10,000 hours. Malcolm Gladwell popularized the idea that people have to practice for 10,000+ hours before becoming experts. At the time, this dispelled the idea that it is just raw talent or genius at work. No, he concluded, it takes lots and lots...

“That’s What Google is For”

Over the last two weeks, this scenario has repeated itself a few times.  A junior consultant I am working with hits a simple roadblock and instead of reflecting on the problem and hunting out an answer, they pull the brakes and reply, “I don’t know how to...

I am sorry.

I said this to five different people on Friday.”I am sorry”. An overly curt email. Late for a meeting.  Over-stepping bounds, a little disrespectful of the staffing process. Not bringing an extra copy of a document for signing. Basically, a day of...